Return Policy
To make your Shdress experience as smooth as possible, I will assist you and answer your questions with my suggestions from the beginning until you receive your dress. But this is not the end. Also If you would have any question or issue about your dress after you receive it, just let me know and I will be keep in touch with all my care. You will also find many answers in my following policy about my after sale process.
When you will receive your dress, if something makes you unhappy, You must let me know about it in 5 DAYS after you receive your package and let’s talk and understand what is the issue.
If there is a mistake from size then I can accept a return for fix, remake or full refund. The returned dress should be in completely new, unworn, good condition (no dirt, no perfume, no lipstick no cigarette smell, no stain, no damage etc.) and it's in original package. The return needs to be made in 5 Days upon the agreement of return. (More than five days,We have the right to refuse to return）
But please understand, I cannot refund RETURN SHIPPING cost.
How To Return & Refund
1.
Please reach out to us within 5 days of receiving the item and include your reason and photos for us to verify. We shall get in touch with you within 24 hours.
2. Once we have approved your request, Please send your item by local post within 5 days of receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 7-10 days (the processing time depends on your payment method and bank). Original shipping fee & return shipping fee will not be refunded.
Please note that for all returns, the customers are responsible for the shipping costs.
(FOR CUSTOM SIZE AND CUSTOM ORDERS)
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
Also I cannot accept Returns or Refunds on following situations:
1: If your event is canceled or you changed your mind.
2: If you pass me wrong measurements.
3: If you complain that ''I made your dress in wrong measurements than you sent me'', then you should provide me pictures of your dress with measurement tape while you wear it, with assist of a professional seamstress.
4: If your measurements changed due to weight gain or loss.
5: If your dress is damaged because of wrong ironing or washing methods.
6: If you pass me wrong shipping details.
7: If you order custom size and custom color (personal special order)
8: If you contact me about your issue in longer time than 5 DAYS after you received your package.
9: If you don't return your dress in 5 Days upon the agreement of return.
10: I can't accept a return or refund if the reason is you didn't like the style.
(Please understand, If you are not sure about the style then I recommend you to visit a local prom shop and try on similar style dresses. This would help you to make your final decision.)
11: Rush service fees are not refundable.
CANCELLATION POLICY
1: Unpaid order will not be processed. If you do not need it, please simply ignore it.
2: Order cancelled within 48 hours of payment confirmation will be eligible for a full refund.
3:Cancellation within 48 to 72 hours after the order is paid: You will get a partial refund consisting of 60% of the item price and the full shipping cost.
4: Orders cannot be cancelled after 72 hours of payment.
Please Note:
Although I attempt to represent online colors as accurately as possible, I cannot guarantee that the colors shown on your monitor will match the actual garment. Variations of light and reflections on the original photograph as well as differences in computer monitors and printers may make color tones appear slightly different than the actual fabric.
Please feel free to contact me at sales@shdress.com for any of your questions.